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Opens in new tabFinancial Consumer Agency of Canada (FCAC)

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Search for findings, initiatives, adopters and headlines

Initiative

Survey of Canadians' Use of Banking Products and Services

The Survey of Canadians’ Use of Banking Products and Services is designed to collect information during the pandemic about how Canadians are consuming financial products during the pandemic and to what extent they are accessing COVID-19-related financial assistance offered by the banks.

Adopter: Financial Consumer Agency of Canada (FCAC)

Initiative

Survey of Consumers' Awareness of their Financial Rights and Responsibilities

The Survey of Consumers' Awareness of their Financial Rights and Responsibilities gathers evidence of certain financial rights and responsibilities, highlights potential gaps in consumers’ awareness of certain financial risks identified in the Financial Consumer Agency of Canada's industry review of bank sales practices, and assesses results against the baseline established in 2019.

Adopter: Financial Consumer Agency of Canada (FCAC)

Initiative

Canadian Financial Capability Survey

The 2019 Canadian Financial Capability Survey is designed to shed light on Canadians’ knowledge, abilities and behaviours as they relate to making financial decisions. A key objective is to assess how Canadians are doing on indicators of financial well-being and inform ongoing efforts aimed at strengthening their financial literacy.

Adopter: Financial Consumer Agency of Canada (FCAC)

Initiative

COVID-19 Financial Well-Being Survey

The COVID-19 Financial Well-Being Survey is a monthly survey designed to collect information during the pandemic about Canadians' day-to-day financial management and financial well-being.

Adopter: Financial Consumer Agency of Canada (FCAC)

Initiative

Pilot Study: Buy Now, Pay Later Services in Canada

The Pilot Study: Buy Now, Pay Later Services in Canada is a survey from the Financial Consumer Agency of Canada. It aimed to broaden the Agency's understanding of the buy now, pay later market in Canada, from the perspective of Canadian consumers.

Adopter: Financial Consumer Agency of Canada (FCAC)

Initiative

Mystery Shopping at Domestic Retail Banks

The goal of the mystery shopping project is to better understand how frontline bank employees sell financial products and services and how consumers experience the sales process.

Adopter: Financial Consumer Agency of Canada (FCAC)

Initiative

Mortgage Consumer Survey

Surveying over 4,000 Canadians, this tool has helped understand consumers’ thoughts, attitudes and behaviours regarding homeownership and the process of obtaining a mortgage.

Adopter: Canada Mortgage and Housing Corporation

Initiative

Survey on Banking of Canadians

The Survey on Banking of Canadians assesses the banking experiences of older Canadians as well as to identify challenges and potential solutions.

Adopter: Financial Consumer Agency of Canada (FCAC)

Initiative

Initiative 1

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Adopter: ABC Life Literacy Canada

Initiative

FCAC recommended measures

These measures were created to support the goal of Strategy-Alignment.

Adopter: Financial Consumer Agency of Canada (FCAC)

Initiative

Shashank Initiative _English

Shashank Initiative _English is created for testing purpose

Adopter: Shashank Organization_English

Initiative

Initiative 2

TEST

Adopter: Organization 1

Initiative

Alex Test Initiative

Disclaimer

The Financial Consumer Agency of Canada does not endorse, directly or indirectly, any adopters of the Measurement Plan, nor does it make any representations or warranties, express or implied, concerning the adopters' products or services or their fitness for a particular purpose.

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